Refund Policy

Sales and Returns Policy

We hope you will be satisfied with tickets bought on the Torbay Symphony Orchestra website and our online booking system.

  • Tickets purchased from our website will be held for you at the venue's box office at least a half hour prior to the performance.
  • Please print out your confirmation page or the email which will be sent to you as soon as your online transaction has been authorised.
  • We know that sometimes you may need to return your tickets, and we will try to accomodate you as far as possible.
  • You may return a ticket up to 7 days before the performance and obtain a full refund provided it can be re-sold.
  • If you change your mind when you have placed the order you may cancel it within seven days and obtain a full refund.

If you have any queries please contact the above address or email us at:


For your security we use WorldPay to take payment for the goods and services purchased through the site. The cards that we take are listed below.